FAQs
FOR CONSIGNORS:
Q: There are other resale platforms, so why us?
A: At Selleb, instead of cloaking your items in anonymity, we celebrate your stardust. We leverage your sphere of social influence to maximize the return on your belongings through drops in an auction or fixed pricing format.
A key feature of Selleb is the storytelling. We believe that every piece of clothing in our closet has a story to tell with rich cultural memories behind it. Let's celebrate YOU through these items.
Finally, you have the option to donate proceeds directly to your favorite charity. We make it easy for you.
Q: How do we choose the public figures?
A: We will invite you to consign with us. We are looking for public figures of all stripes: fashion models, entrepreneurs, Netflix break-out stars, TikTokkers, singers, actors, athletes, chefs, writers -- you name it!
If you are interested in reaching out as a potential seller, please email us at sisters@selleb.com.
Q: How will the items be sold?
A: Your items will be released in one go and you will be spotlighted alongside your items. We will let you know in advance regarding the date and time so you can share the link with your followers.
Q: What happens to clothes that don't sell?
A: If your items don't sell after being featured in the buy now section, we can either donate or return them to you after a 90-day marketing period.
FOR CUSTOMERS:
Q: How will I know when a drop happens?
A: We will release items by seller. Sellers’ items will be released on our site at random times, so be sure to keep your eyes peeled for flash updates. Follow our IG here for the latest.
Q: How do your auctions work?
A: Auctions will last for a 2-day period. Place your highest bid (you can bid as many times as you want) and whoever is the highest bidder after the 2-day period will win the item and proceed to checkout. You will get an email every time someone outbids you, so be sure to check your junk folder in case it ends up there.
Q: What happens if no one bids on an item?
A: After the 2-day auction/bidding war, the item will be sent to a buy-it-now section where the item will be sold at the original reserve price.
Q: Do you currently ship internationally?
A: Yes we do!
Q: I changed my mind and no longer want my item. What is your return policy?
A: Currently, we process all returns through Seel. You can only return items if you opt-in to the Seel 7-day refund option. Please note that you will have to pay a small fee at checkout. If you don’t opt-in, you won’t be able to return the item. The only exception we make is if the item is not as described on our website. You can email us at sisters@selleb.com to submit your inquiry.